Facebook Wi-Fi Data Deletion Instructions

DP-Solutions provides guest Wi-Fi access that may allow users to authenticate using Facebook.
If you have used Facebook to log in to our guest Wi-Fi service and would like any associated
personal data deleted, you can request this by contacting us directly.

How to request deletion

To request deletion of your data, please contact DP-Solutions using one of the following methods:

Email: info@dp-solutions.co.uk
Website: www.dp-solutions.co.uk/contact/

Information to include

To help us locate the relevant record, please include the following where possible:

Your full name
The email address associated with your Facebook account
The approximate date and time you used the guest Wi-Fi service
Any other details that may help us identify your access record

What happens next

Once we receive your request, we will review it and delete any data associated with your Facebook
Wi-Fi authentication that we are able to identify, subject to any legal or operational retention
requirements.

We aim to process data deletion requests within 7 working days.

DP Solutions SLA - Remote Only 2026

Managed Services Agreement

Remote IT Support

Dates Effective

Prepared For

Who are DP-Solutions?

DP-Solutions is the trading name of PNM UK Enterprises Ltd, a family-run IT and communications specialist. Founded in 2004, we are proud of our long-standing client relationships built primarily through personal recommendation and trusted service delivery.

We provide professional IT support, managed services, infrastructure solutions and consultancy to businesses of all sizes. Our focus is to deliver reliable, practical and commercially sensible technology solutions aligned to your business needs.

What clients can expect from us

Reliable and approachable service delivery
Transparent pricing with no hidden costs
Practical solutions aligned to business outcomes
Long-term partnership approach to IT support

Chosen Support Plan

Up to hours remote and telephone support per calendar month
Target response: 4 business hours critical / 8 business hours non-critical
Preferential labour rates once inclusive hours exceeded
Remote and telephone support delivered on a fair usage basis
Discounted hardware supply pricing
Access to client ticket logging system
Onsite attendance, where required, is chargeable unless otherwise agreed

Monthly Contract Cost

+ VAT per calendar month

Additional Contract Notes

Service Scope

1. Maintenance Services

A) Inclusive Support Hours

Up to hours of remote support services are included per calendar month unless otherwise agreed in writing.

Unused inclusive hours do not roll over. Response targets represent service objectives rather than guaranteed resolution times.

Critical incidents: target response within four (4) business hours.
Non-critical incidents: target response within eight (8) business hours during normal support hours.

B) Workshop Repairs

Where equipment requires off-site repair or diagnostics, reasonable collection or logistics charges may apply.

C) Preventative Maintenance

Hardware performance review
System housekeeping and optimisation
Security status checks
Basic backup verification, where applicable
General infrastructure recommendations

D) Standard Rates

Work outside inclusive hours is chargeable at the prevailing support rate.

E) Out-of-Hours Support

Support requested outside normal working hours may attract enhanced rates.

F) Hardware Discounts

Active support customers may receive preferential pricing on supplied equipment.

G) Remote Support

Support may be delivered using secure remote access tools or monitoring agents where appropriate.

H) Travel Policy

Onsite attendance is outside the standard scope of this Agreement and may be chargeable where applicable.

Terms and Conditions

1. Agreement

This Agreement is entered into between the Customer and PNM UK Enterprises Ltd trading as DP-Solutions (“the Provider”). By signing this Agreement the Customer agrees to the provision of managed IT support and related services as outlined within this document.

2. Term of Contract and Renewal

This Agreement shall commence on the Effective Date and shall remain in force for an initial minimum term of twenty-four (24) months.

Following the initial term, the Agreement shall automatically renew for successive periods of twelve (12) months unless formally terminated in writing by either party.

Written notice of termination must be received not less than thirty (30) days prior to the end of the current contract period. Where no notice is received, the Agreement shall continue to renew automatically on the same terms until formally cancelled.

3. Services

The Provider shall deliver IT support, monitoring and maintenance services as described within the chosen support plan. Services shall primarily be provided remotely, with onsite attendance only where expressly agreed or separately arranged.

Included support hours apply per calendar month and do not roll over unless otherwise agreed in writing. Response targets represent service objectives rather than guaranteed resolution times.

4. Fair Usage of Remote Support

Remote and telephone support is provided on a fair usage basis for routine operational assistance and incident response.

Where support demand is considered excessive, arises from fundamental infrastructure issues, repeated user training matters, unsupported systems, cyber incidents or major service outages, the Provider reserves the right to recommend remedial project work or apply additional charges outside the scope of this Agreement.

The Provider will always aim to discuss such situations openly and agree practical solutions with the Customer.

5. Remote Monitoring and Management Consent

The Customer grants permission for the Provider to install and operate monitoring, management and remote access software on supported devices and systems.

These tools enable proactive maintenance, patching, security monitoring and efficient support delivery. Removal or interference with such tools may affect service performance and contractual response commitments.

6. Cybersecurity Responsibilities

The Provider will implement reasonable security best practices; however, the Customer acknowledges that no IT system can be guaranteed completely secure.

The Customer remains responsible for maintaining appropriate cyber insurance, staff security awareness, secure password practices and compliance with recommended security policies.

The Provider shall not be liable for losses resulting from cyber attack, ransomware, phishing, unauthorised access or data breach except where directly caused by proven negligence.

7. Data Backup and Disaster Recovery

Unless expressly included within the agreed support plan, responsibility for maintaining verified backups and disaster recovery capability remains with the Customer.

Where backup services are supplied or managed by the Provider, the Customer acknowledges that such systems reduce risk but cannot eliminate the possibility of data loss or downtime.

The Provider shall not be liable for consequential losses arising from data loss, corruption, recovery delays or system failure.

8. Ageing Equipment and Unsupported Systems

Support obligations under this Agreement apply to equipment and software that is reasonably maintained, licensed and supported by the original manufacturer or vendor.

Where systems become obsolete, unsupported, or present increased reliability or security risk, the Provider reserves the right to recommend replacement, upgrades or risk acceptance in writing.

Failure by the Customer to act on such recommendations may result in reduced service effectiveness and may lead to additional chargeable work.

9. Cyber Incident Response and Major Recovery Work

Significant cyber incidents, ransomware recovery, major infrastructure rebuilds or disaster recovery scenarios may fall outside the scope of inclusive support hours.

Such work will be treated as chargeable project services unless expressly covered within the support plan.

10. Microsoft 365 and Cloud Service Responsibility

Where cloud services including Microsoft 365 are provided or supported, the Customer acknowledges that service availability, data retention policies and platform performance remain subject to the cloud vendor’s terms and service levels.

The Provider shall not be liable for outages, data loss, licensing issues or service disruption arising from third-party cloud platforms.

11. Third-Party Vendor Dependencies

Service delivery may occasionally depend upon third-party suppliers, including internet providers, software vendors, hardware manufacturers or hosted service platforms.

The Provider shall not be held responsible for delays, service interruptions or performance issues directly attributable to such third-party organisations.

12. Customer Obligations

The Customer agrees to provide reasonable system access, maintain suitable operating environments, ensure legal software licensing and promptly report faults or service concerns.

13. Payment Terms

Support services are invoiced in advance and must be paid in full by the invoice due date.

If payment remains outstanding five (5) calendar days after the due date, the Provider reserves the right to suspend services without further notice until cleared funds are received.

During any suspension period, the Provider shall not be liable for business interruption, security incidents or operational impact.

14. Pricing

Contract pricing shall remain fixed for the duration of the initial term. Any adjustments following renewal periods will be discussed and agreed in advance.

15. Limitation of Liability

The Provider’s total liability under this Agreement shall be limited to the total support fees paid by the Customer during the preceding six (6) months.

The Provider shall not be liable for indirect or consequential losses, including loss of profit, revenue, goodwill or business opportunity.

16. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including power failure, telecommunications outage, natural disaster, industrial dispute or governmental action.

17. Assignment

The Provider may subcontract or assign service delivery where appropriate. The Customer may not assign this Agreement without prior written consent.

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Signed by Paul Martin
Signed On: 24 March 2026

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24 March 2026 12:37 pm BST

DP Solutions SLA - Remote Only 2026 Uploaded by Paul Martin - esign@dp-solutions.co.uk IP 141.195.179.20