Remote Support

Remote Support with DP-Solutions

If a DP-Solutions engineer has asked to connect to your computer remotely, you're in the right place. Choose your device below and follow the instructions from your engineer.

Powered by Splashtop

Choose the right download for your device

Use the approved Splashtop support tool below when your engineer asks you to start a session. The correct download should be the first thing you see on this page.

DP-Solutions remote support is delivered using the approved Splashtop SOS package.

Windows

Download the approved Windows support tool, then open it and follow your engineer's instructions.

Approved Splashtop SOS download

Mac

Download the approved Mac support tool, then open it and follow your engineer's instructions.

Approved Splashtop SOS download

How It Works

A simple remote-support process

  1. Speak with your DP-Solutions engineer first.
  2. Choose the correct download for your Windows PC or Mac.
  3. Open the Splashtop support tool and follow your engineer's instructions.
  4. Keep the support window open while your engineer assists you.

Need Help?

Not sure what to do?

If you're already speaking with one of our engineers, ask them to guide you through the next step. Otherwise, call DP-Solutions and we'll point you in the right direction.

Call 01935 478099