IT Support, Maintenance & Management
Professional IT Management
Our IT Support packages have one simple aim – to keep your business running smoothly.
IT Support packages are designed to give you peace of mind that there is a technician at the end of the phone should you need it. Various Service level Agreements (SLAs) are available which can include onsite support, telephone support, set response times, proactive maintenance & much more.
IT Support packages are also scalable, they can cover just one PC through to whole network systems including servers, switches and workstations. Whatever your requirements, no matter how demanding, we may have an support package that will work for you.
Computer Support
We aim to keep your computer systems fully operational all of the time. Although some issues inevitably require site visits, our remote diagnostic technicians regularly solve network issues within one phone call. We have been known to work through the night to solve a client’s problem or to get a new system installed without impacting day to day business. We always go the extra mile and believe that the customer is the most important person in our company.
Server Support
Servers are a mission critical part of any network. Hiding away in the comms room, usually forgotten about as no users use it like they would a normal workstation. If they go offline, the consequences can be very disruptive. Server support ensures that if anything happens, we will know immediately and usually fix it before it becomes an issue.
Our support plans also give you peace of mind if any changes are required such as new users or removal of old users.
Server Maintenance
Server maintenance plans provide a monthly reports with the status of your servers, the issues that have arisen and resolutions. We also ensure that your backups are running and are up to date, additionally testing them to ensure that they are usable and working correctly.
So to find out how DP-Solutions can keep your IT systems and your business running smoothly, get in touch.
