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IT Support for Somerset Retailers: Getting EPOS and IT Working Together
For most Somerset shops, the biggest IT risk isn’t a virus, it’s the till going down on a Saturday. EPOS and general IT need to be looked after together, by someone who understands both, rather than as two separate systems that only get attention when something breaks.
12 October 2026
Short answer: For most Somerset shops, the biggest IT risk isn’t a virus, it’s the till going down on a Saturday. EPOS and general IT need to be looked after together, by someone who understands both, rather than as two separate systems that only get attention when something breaks.
Why EPOS and IT can’t really be treated separately
Your till system relies on your network, your internet connection and often a card payment terminal all working together. A retailer with separate EPOS and IT providers can end up stuck between the two when something goes wrong and neither will take ownership.
What goes wrong when they are
Network issues get blamed on the till provider. Till issues get blamed on the network. Meanwhile you’ve got a queue of customers and a card machine that isn’t taking payments.
What retailers actually need from IT support
Someone who understands your EPOS system as part of your wider network, monitors it alongside everything else, and can actually fix things rather than just pointing at another supplier.
Keeping trading during the busy periods
Christmas, seasonal sales, market days, the times you can least afford downtime are exactly when systems get pushed hardest. Support that’s proactive rather than reactive matters most here.
Getting EPOS and IT support from one place
We support Retail EPOS systems alongside general IT support, so there’s one number to call and one provider who actually understands your full setup.
ARTICLE FAQ
Common questions about this topic
A few useful answers to common questions related to this article.
Can you support our EPOS system if we didn't buy it from you?
What happens if our till goes down during a busy period?
Do you only work with retail, or other sectors too?
Need a hand?
Talk to DP-Solutions
If the issue covered in this article is affecting your business or you would like practical advice on what to do next, get in touch with DP-Solutions. We’ll take the time to understand what you need and help make the next step straightforward.
