What a Good First 90 Days With a New IT Support Provider Should Look Like

Short answer: The first 90 days with a new IT provider should involve a full audit of what you’ve got, a clear plan for fixing anything urgent, and no surprises. If you’re three months in and still don’t know what they’ve actually done, that’s worth questioning.

Week one: understanding what you actually have

A proper start involves auditing your existing systems, devices, licences and backups, so both sides know exactly what’s being supported, rather than guessing as issues come up.

The first month: fixing anything urgent

Any obvious risks, such as unpatched systems, untested backups, or missing basic security, should be flagged and addressed early, not left to surface months later.

Month two: putting the right foundations in place

Monitoring, patching schedules and documentation should be properly established by this point, so ongoing support runs smoothly rather than reactively.

Month three: settling into a steady rhythm

By now, you should know how to get in touch, what response times to expect, and have a sense that issues are being caught before you notice them, not after.

What it should feel like by day 90

Confident that someone actually understands your systems, rather than starting from scratch every time you call. If that’s not how it feels, it’s worth a conversation.